Privacy Policy

Overview

This Privacy Policy explains how Daikai Engineering Pte. Ltd. ("Daikai", "we", "us", or "our") collects, uses, discloses, and protects personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Policy applies to individuals who interact with Daikai, including clients, business partners, service users, trainees, and users of Daikai's website and digital services.

By using this website or providing personal data, you consent to the collection, use, and disclosure of your personal data as described in this Policy.

Types of Personal Data Collected

We may collect personal data such as your name, company name, job title, and contact details including email address and telephone number.

Additional information may include business-related information such as enquiries, service requests, quotations, contracts, and training participation records.

We may also collect system and usage-related data, including account access information, website activity, and system logs where relevant.

Any other information necessary for legitimate business, operational, or service-related purposes may also be collected.

How Personal Data is Collected

We may collect personal data directly from you when you contact us, submit forms, request services, or communicate with us through email or other channels.

Personal data may also be collected through business interactions such as contracts, service engagements, and training registrations.

In addition, personal data may be collected through your use of our website, portals, or digital systems, including cookies and system-generated data.

We may also receive personal data from your employer, business partners, or other organisations you represent, as well as from authorised third parties involved in service delivery.

Purpose of Collection

We collect and use personal data for purposes including responding to enquiries, communicating with clients and business partners, and providing products and engineering services.

Personal data may also be used to manage projects, coordinate service activities, administer training programmes, and handle billing, invoicing, and administrative processes.

We may further use personal data to improve our services, systems, and website functionality, and to comply with legal, regulatory, and contractual requirements.

Disclosure of Personal Data

We may disclose personal data to service providers, contractors, and business partners involved in delivering our products or services.

Personal data may also be shared with information technology and system providers, including hosting, cloud, and analytics providers, as well as professional advisers such as auditors, lawyers, and insurers.

We may disclose personal data to government authorities, regulators, or law enforcement agencies where required or permitted by law.

We take reasonable steps to ensure that third parties handling personal data provide appropriate protection.

Cookies and Website Usage

Our website may use cookies and similar technologies to support functionality, analyse usage patterns, and improve user experience.

These technologies may collect technical data such as IP address, browser type, and pages visited, primarily for analytical and operational purposes.

You may manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

Overseas Data Transfer

We may transfer personal data outside Singapore where necessary for service delivery, system operations, or support by affiliated entities or service providers.

Where such transfers occur, we take reasonable steps to ensure that the personal data continues to receive a level of protection comparable to that required under the PDPA.

Security of Personal Data

We implement reasonable administrative, physical, and technical measures to protect personal data against unauthorized access, collection, use, disclosure, or misuse.

However, the transmission of information over the internet is not completely secure, and we cannot guarantee absolute security.

Retention of Personal Data

We retain personal data only for as long as necessary to fulfill business, operational, legal, or regulatory purposes.

When personal data is no longer required, it will be securely deleted, destroyed, or anonymized.

Your Rights

You may request access to personal data held by us and request correction of inaccurate or incomplete personal data.

Where applicable, you may also withdraw your consent for the use of your personal data.

Requests may be submitted using the contact details below, and we may require additional information to verify your identity.

Updates to Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be published on this page.

Contact Details

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at romel@daikai.com or call us at +65 6863 2856.